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FAQs
1. Are your shoes authentic?
Everything we sell is 100% authentic and each shoe will be checked thoroughly by a long time collector.
Everything we sell is 100% authentic and each shoe will be checked thoroughly by a long time collector.
2. Are your prices negotiable?
We are a consignment shop. Prices are set usually by the buyer and agreed upon by us so prices most likely will not be negotiable. You can feel free to ask and we will always check what we can do.
We are a consignment shop. Prices are set usually by the buyer and agreed upon by us so prices most likely will not be negotiable. You can feel free to ask and we will always check what we can do.
3. Do you guys do phone orders?
No. Everything should be purchased online if you are not local.
No. Everything should be purchased online if you are not local.
4. What shipping method do you use?
Everything is shipped UPS with signature confirmation.
Everything is shipped UPS with signature confirmation.
5. Do you buy shoes?
Yes. We are selective on what we buy. As of 2026 we mainly purchased popular colorways of Men's Jordan Retros as well as Yeezy 350's and some Kobes. We do not purchase preschool or toddler shoes. Every shoe must have original box/packaging for us to purchase it. You can email us or message us on instagram at @theheatcheckcom to get a quote
Yes. We are selective on what we buy. As of 2026 we mainly purchased popular colorways of Men's Jordan Retros as well as Yeezy 350's and some Kobes. We do not purchase preschool or toddler shoes. Every shoe must have original box/packaging for us to purchase it. You can email us or message us on instagram at @theheatcheckcom to get a quote
6. How do you pay out on consignment?
When you consign a shoe with us and it sells, you will be sent a check in the mail. Local customers will have the option to pick up in-store.
When you consign a shoe with us and it sells, you will be sent a check in the mail. Local customers will have the option to pick up in-store.
7. Do you carry used sneakers?
Yes
Yes
8. What is your return policy?
Since shoes are consignment, all sales are final.
Since shoes are consignment, all sales are final.
9. What method of payment do you accept?
Major Credit Cards, Apple Pay, Venmo & Afterpay
10. Do you have a store location?
169 Park City Center
169 Park City Center
Lancaster, PA 17601
11. Do you offer any payment plans/Layaway?
We do offer a 2-week payment plan. We require a minimum deposit of $100 for the item you want to purchase. After you make the deposit, we will hold the shoe for 2 weeks (14 days)
The deposit is non-refundable if payment in full is not made within 2 weeks.
12. Do you charge storage fees for consigned pairs after a certain amount of time?
We do not charge storage fees but we will periodically check market prices and message you accordingly to update prices as need be. If you are not willing to update prices to be in line with current market values we will ask you to pick up your shoes. If shoes are not picked up after 30 days of proper correspondence, we reserve the right to donate the shoes and/or sell them at market value and keep the funds.